To be eligible for a return or refund, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and the purchase date should not be more than 15 days old.
To start a return, you can contact us at hello@myshophour.com. If your return request is accepted, we will share the necessary information and instructions on how and where to send your package. Customers will be responsible for the parcel they send back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at hello@myshophour.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns for products damaged by customers unless there is proof that they arrived damaged. Unfortunately, we cannot accept returns or exchanges for items purchased during sales (such as Summer/Winter/Autumn, Eid items, Stock Clearance Sales, Discounted Articles, or orders placed using discount codes).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. A 35% fee from the previous invoice/parcel will be charged for exchanging an item with a new one.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, 30% will be deducted from the original amount, and the rest of the amount will be transferred to the customer’s preferred payment method. Please remember that it may take some time (3-12 days) for your bank or credit card company to process and post the refund.